Frequently Asked Questions
Q. How does the design service fee work?
We create a bid for the whole project which depends on the level of design work required. Some things to consider: do you need only furniture? How about hard surfaces? Is this a full remodel? Is this a brand new build?
Q. Do you offer hourly consultations?
We do not. We create a bid for the whole project.
Q. What’s not included in design fee? Do you charge for travel?
We do not manage subs or contractors, but we do communicate with them as needed. Our handyman fee is not included and will be an additional charge for the install day(s). We are based in Oregon, but love to travel! Travel fees to distant locations are not included in the design fee and will be discussed and invoiced separately.
Q. How much should I budget per space?
This is a tough question! Depending on your value preferences, and what you need to buy or update, we can provide an idea of what items we think are needed.
Q. Do you create for us a 3-D design or CAD?
We provide a 2-D visual design board that displays all of your items for your approval. This helps to visualize the space as well.
Q. Do you provide a Floor plan?
We do not. Any floor plans will come from your contractor or architect, and we have some great recommendations for subs, contractors and architects to hire. We love having a floor plan for a project, so we always ask you to share yours with us.
Q. What about the Furniture assembly and installing lighting, curtain rods, art, shelving, etc.?
We have a trusted handyman that we bring along with us on install day. His work on install day will be billed at an hourly rate and invoiced separately.
Q. Do you mark up products and merchandise from vendors? Can I buy my own stuff? Can I give you a coupon? What if it’s on sale?
All great questions! We do not mark up any products and charge the posted retail price. This also means that we do not honor coupons or sale prices.
Q. Can you incorporate some of my own furniture?
Q. Who are your vendors? Where do you do your shopping?
We do our best to shop local and have vendors for metal and woodworking, accessories, and textiles. Our other favorite places to purchase product are: Crate & Barrel, Rejuvenation, West Elm, Potterybarn, Target, Restoration Hardware, and more!
Q. How do we pay for product?
You may pay via check or bank transfer and once we receive your payment and it clears, we order your product! Occasionally items may be back ordered or out of stock and so we do our best to improvise as go and check with you before final decisions are made.
Q. When you post on social-media, will people know it’s my space?
If you grant us permission to post photos on social media from your space and use them in our portfolio, we always respect your privacy. We delegate a specific name to each project which helps describe the style of the space while protecting your identity.
Still have questions? Don't hesitate to send us an email.