Dwell Well

return POLICY

All made to order items are final sale once the order has been placed into production. If for any reason you wish to cancel, there is a 24-hour grace period between your order and the commencement of production. Once your order has been put into production, no order changes can be made. Once the 24-hour grace period has passed, the order is considered final sale. Payment is made in full at the time the order is placed. If you placed this order mistakenly or need to cancel within 24 hours of the time the order was placed, please contact shop@lightanddwell.com,

We personally inspect every item to ensure that it meets our quality standards. All made to order items ship via our delivery partner with white glove service. The shipping and handling fee are included in the purchase price. Light and Dwell will not be held responsible for any damages after the item(s) have left the shipping warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should any transit damage be discovered please contact us immediately at shop@lightanddwell.com and notate in thorough detail on the documentation of proof of delivery. Should you discover any damage after the delivery has been accepted without notating on the bill of lading we will not be able to file a damage claim with the appropriate company. Light and Dwell will accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.

Because of the organic nature of our furniture, natural materials like wood offer individual tones and graining, which brings a one-of-a-kind element to your goods. Each piece will vary and take stains a little differently. All of our furniture pieces are hand-crafted and hand-finished. We suggest ordering wood finish samples ahead of placing your order to affirm your selection.