Dwell Well

SHIPPING POLICY

We ship within the continental United States, excluding Hawaii, and Alaska. Currently, we do not ship orders internationally. We cannot ship to a P.O. Box address. 

Light and Dwell provides delivery of merchandise through a number of different third-party delivery services. Light and Dwell is only a facilitator between the customer purchasing the merchandise and the delivery service being used. Light and Dwell  is not an agent for either and has no liability with respect to the delivery service. However, in the event an item arrives damaged or incorrect, Light and Dwell will coordinate a replacement, credit or refund based on circumstances.

Refused orders are subject to return freight & any applicable restocking fees. Delivery charges are not refundable for unsuccessful attempts. Customers must sign a “Proof of Delivery Note” that ensures that all goods have been inspected prior to signing and were received in good condition. Should any merchandise arrive damaged - it MUST be noted on the proof of delivery note. Once the “Proof of “Delivery Note” has been signed stating the merchandise arrived in good condition – Light and Dwell will not be responsible for any repairs, replacements, exchanges or returns of any kind. It is the customer or customer’s receiving person’s responsibility to inspect each item thoroughly at the time of delivery and notate any irregularities. Issues found after the delivery service has left will be the responsibility of the customers. Customers must alert Light and Dwell within 48 hours if damage is noted.

Please note that all lead times are approximate and are subject to change. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 1-3 weeks for shipment. If multiple items are ordered together, the full order will ship once all items are completed.

Because of the organic nature of our furniture, natural materials like wood offer individual tones and graining, which brings a one-of-a-kind element to your goods. Each piece will vary and take stains a little differently. All of our furniture pieces are hand-crafted and hand-finished. We suggest ordering wood finish samples ahead of placing your order to affirm your selection.